These terms apply when you engage OceanNet for professional services. They sit alongside any signed proposal, statement of work (SOW), or master services agreement (MSA). If a signed document conflicts with this page, the signed document controls.
1. Scope
Services may include (as agreed in writing):
- Needs assessment and payment-stack roadmap
- Provider comparison and independent recommendations
- Introduction to vetted payment companies
- Guidance on documentation and onboarding readiness
- Coordination support during the introductory and setup phase
Services exclude, unless expressly agreed in writing: acting as your payment processor; guaranteeing provider approval; guaranteeing uptime of third-party systems; or providing licensed legal, audit, or regulated financial services.
2. Client responsibilities
You agree to provide accurate business, volume, and compliance information; respond to reasonable requests for documents in a timely manner; ensure you have authority to engage us and to share necessary data; and comply with all applicable laws, including anti-money laundering and tax obligations. Delays in your responses may delay outcomes that depend on third parties.
3. Independence
OceanNet acts as an independent third party. Our recommendations prioritise fit for your transaction profile, niche, and operational needs. Any commercial arrangement we may have with providers will not relieve us of our duty to present options fairly and to disclose material conflicts when required by a specific engagement agreement.
4. No guarantee of outcomes
Payment providers make independent underwriting and commercial decisions. OceanNet does not guarantee account approval or activation; specific fee rates, settlement times, or feature availability; continuous uptime of any provider API or rail; or any particular revenue or conversion outcome.
Language describing risk mitigation, redundancy, or continuity describes our advisory approach — not warranties of uninterrupted service or zero disruption — unless expressly written into a signed agreement.
5. Fees and payment
Fees, if any, are set out in a written proposal, invoice, or SOW. Unless otherwise stated, fees are due as specified on the invoice; late amounts may incur lawful recovery costs; and taxes (including sales tax where applicable) are extra if required by law. See also our Refund & Cancellation Policy.
6. Confidentiality
Each party shall protect the other’s non-public business information obtained in the engagement and use it only for performing the engagement, except where disclosure is required by law or already public through no fault of the receiving party.
7. Intellectual property
Materials we create for you under a paid engagement (reports, roadmaps, recommendations) are licensed to you for internal business use unless otherwise agreed. Our pre-existing methodologies, templates, and know-how remain ours.
8. Limitation of liability
To the fullest extent permitted by law, OceanNet’s aggregate liability for any engagement shall not exceed the fees paid to OceanNet for that engagement in the three (3) months preceding the claim, excluding liability that cannot be limited by law.
9. Termination
Either party may terminate an engagement as specified in the applicable SOW/MSA, or if none exists, on written notice if the other party materially breaches and fails to cure within a reasonable period. Provisions on confidentiality, IP, liability, and fees already earned survive termination.
10. Governing law
Laws of the Islamic Republic of Pakistan; exclusive jurisdiction of the courts at Islamabad, unless a signed contract states otherwise.
11. Contact
OCEANNET (SMC-PRIVATE) LIMITED
Office No. FA32, 1st Floor, Crown Business Center, E11/2
Islamabad, Pakistan
https://oceannet.site
Email: contact@oceannet.site